Terms & Conditions 12cuc Platform Usage

Welcome to 12cuc, an online gaming platform operated and governed under applicable laws. By accessing, registering for, or using any part of this platform — including the website, mobile app, and all related services — you automatically agree to be bound by these Terms and Conditions in their entirety.

This document is a legally binding agreement between you ("User" or "Member") and 12cuc ("Platform", "Us"). If you do not agree with any of the terms stated here, you are required to stop using this platform immediately.

12cuc reserves the right to update, amend, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

Services 12cuc is only available to individuals who meet the following conditions:

• Aged 18 years and above at the time of registration and each time the platform is used.
• Not restricted by any law, regulation, or court order from participating in online gambling activities.
• Register using accurate, truthful, and complete personal information — not on behalf of another person.
• Not listed on any self-exclusion register enforced by 12cuc or the relevant regulatory body.

Each user is allowed to own one account only. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or payment information — are strictly prohibited and may result in all associated accounts being suspended without any refund.

As part of the identity verification (KYC) process, you may be required to submit the following documents:

• A copy of a valid identity card (MyKad) or passport.
• Proof of current address such as a utility bill or bank statement (not more than 3 months old).
• Information about the payment method used for your deposit.

The KYC process is conducted to ensure your account's security and to comply with applicable legal requirements. Failure to complete KYC verification within the specified period may result in restrictions being imposed on your account's withdrawal function.

12cuc supports a variety of local Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay. All financial transactions are processed through secure payment channels fully integrated with our platform system.

Deposit:

• The minimum deposit amount is RM 30 per transaction.
• Deposits are credited to your account within 30 seconds of successful payment confirmation.
• 12cuc does not charge any fees for deposit transactions; however, your payment provider may apply their own charges.

Withdrawal:

• The minimum withdrawal amount is RM 50 per application.
• Withdrawals are processed within 5 to 15 minutes for VIP members, and up to 24 hours for standard accounts depending on request volume at the time.
• Withdrawals can only be made to the same payment method used for the deposit, as an additional security measure.
• 12cuc reserves the right to request additional verification before processing large withdrawals.

12cuc offers a wide range of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to specific conditions stated in their respective promotional terms. The following are general guidelines that apply to all bonus types:

• The welcome bonus may only be claimed once per new member.
• The standard rollover requirement is between 5x to 20x bonus amount, depending on the promotion type.
• Games eligible to fulfill rollover requirements may vary between promotions — check the promotion terms for full details.
• 12cuc reserves the right to withdraw or cancel any bonus if there is suspicion of misuse or fraud.
• Multiple accounts using the same bonus offer will result in the cancellation of all bonuses and possible account closure.

All 12cuc decisions regarding bonus rulings are final. If you have any enquiries about a specific bonus, please contact our customer support team, available 24/7.

All games available on the platform 12cuc — including slots, live casino, fish shooting games, and sports betting — are operated using a random number generator (RNG) that has been verified and audited by an independent body. This ensures every game outcome is fair, uninfluenced, and cannot be manipulated by any party.

• The outcome of completed games is final and cannot be disputed unless there is substantial evidence of a system technical failure.
• In the event of a technical disruption during a game session, 12cuc will resolve the issue based on session data stored on our servers.
• The use of automated software (bots), third-party tools, or any method to gain an unfair advantage is strictly prohibited and may result in immediate account closure.
• 12cuc reserves the right to suspend or void any bet suspected of involving fraud or a breach of terms.

You are solely responsible for maintaining the confidentiality of your account login information, including your username, password, and two-factor authentication (2FA) code. 12cuc will never ask for your password via email, phone, or any other communication channel.

• Use a strong and unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an additional layer of security — highly recommended.
• Do not share your account information with anyone, including family members.
• Notify our support team immediately if you suspect your account has been accessed without authorization.

The following is a list of actions that are strictly prohibited on the platform 12cuc. Violation of any of these restrictions may result in account suspension or closure without prior notice:

• Registering more than one account using different information.
• Using another person's account or sharing accounts.
• Engaging in any form of fraud, document forgery, or providing false information during the KYC process.
• Using funds derived from illegal activities to make deposits (money laundering).
• Exploiting technical bugs or system vulnerabilities to gain an unfair advantage.
• Harassing, threatening, or abusing support staff or other members of the 12cuc community.
• Using any automated software, scripts, or bots to play or interact with the platform.

12cuc reserves the right to suspend or close the account of any user for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Confirmation that information provided during registration is false or inaccurate.
• Voluntary account closure request by the account holder.
• Acceptance of a self-exclusion request for responsible gaming reasons.
• Legal compliance requirements or directives from the relevant authorities.

Upon account closure, any valid fund balance (excluding bonus funds that have not met the rollover requirements) will be returned to you via the original payment method within 5 business days, subject to any necessary investigation.

12cuc reserves the right to amend, update, or replace these Terms & Conditions at any time. Members will be notified of significant changes via in-platform notifications or their registered email. Continued use of the platform after any amendment is published constitutes full acceptance of the updated terms.

In the event of any discrepancy between a translated version of these Terms and Conditions and the original English version, the English version shall prevail. For any enquiries regarding these terms, please contact our customer support team.