At 12cuc, your privacy is more than a written policy — it is a genuine commitment we uphold every day. Learn how we collect, use and protect your personal data with full responsibility.
Updated: 1 January 2026Have a privacy-related question? Contact us directly:
Welcome to the Privacy Policy page 12cuc. This document explains in detail how we collect, process, store and protect your personal information when you use our online gaming platform in Malaysia.
This Privacy Policy applies to all users who register an account, visit the website 12cuc, using any of our services, or interacting with our support team through any communication channel. By using our platform, you agree to the practices described in this policy.
We understand that your trust is our most valuable asset. That is why we never sell, rent or exploit your personal data for commercial purposes to third parties. Every piece of information you provide us is used solely to deliver a better, safer and more personalised service for you.
12cuc only collects information that is strictly necessary to provide a secure, fair, and legally compliant service. We do not collect excessive or irrelevant data beyond what is needed to operate our platform.
The following are the main categories of information we collect:
Full name, date of birth, identification card number (MyKad), email address and mobile phone number.
Current residential address used for KYC verification and official communications.
Payment method details, deposit and withdrawal transaction records for audit and security purposes.
Wagering records, game history, wins and losses, and playing habits for responsible gaming purposes.
IP address, device type, operating system, web browser and login session data for account security.
Records of conversations with our customer support team via live chat, email or Telegram.
Every piece of information we collect from you is used for a clear, legitimate purpose and limited to what is necessary for platform operations 12cuc. We do not use your data for unrelated purposes without your prior consent.
The primary purposes for which we use your data are as follows:
We use aggregated and anonymised data for internal analytics purposes to understand overall platform usage trends. This type of data cannot be linked to any specific individual.
12cuc does not sell, rent, or share your personal information with third parties for marketing or commercial purposes. This is a core principle we uphold without compromise.
However, there are limited situations where we may need to share some of your information with certain parties:
The security of your personal data is our top priority 12cuc. We continuously invest in the latest security technologies and procedures to ensure your information is always protected against any threats.
The security measures we implement include:
All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
We provide and encourage two-factor authentication for every user account to add an extra layer of security during login.
Our automated monitoring system operates 24/7 to detect any unusual activity or unauthorised access attempts on user accounts.
All personal data is stored on servers protected by multi-layered firewalls, strict access controls, and regular backup systems.
Funds in your account are held separately from the company's operational funds, ensuring the safety of your balance at all times.
As a user 12cuc, you have certain rights regarding your personal data. We fully respect these rights and have put in place a straightforward process for you to exercise them.
| Your Rights | Description | Status |
|---|---|---|
| Right of Access | You can request a copy of all personal data we hold about you at any time. | Available |
| Right to Rectification | You can request correction of any inaccurate or outdated information in our records. | Available |
| Right to Erasure | You can request deletion of your data, subject to applicable legal retention requirements. | Conditional |
| Right to Restriction | You can request that we restrict how your data is processed in certain situations. | Conditional |
| Right to Portability | You can request your data in a structured, machine-readable format for transfer. | Available |
| Right to Object | You can object to the processing of your data for direct marketing purposes at any time. | Limited |
To exercise any of the rights above, please contact our privacy team by email at [email protected]. We will process your request within 30 business days from the date we receive your complete request.
We retain your data for as long as it is needed for the purposes stated in this policy, or as required by law. Financial records are typically kept for seven years in accordance with audit legal requirements.
12cuc uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use are as follows:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of our platform. Please note that disabling essential cookies may prevent you from logging in or using certain platform features.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team 12cuc ready to assist you.
You can reach us through the following channels:
For formal data rights requests, please include your full name, registered account number, and request details in the email so we can process your application more quickly and accurately.
Privacy is not just a policy — it is how we operate every day to protect your interests.
All your data is protected with the same 256-bit SSL encryption used by leading banks. Your personal and financial information remains secure at all times as it travels between your device and our servers.
12cuc has never and will never sell your personal information to any third party for advertising or commercial purposes. Your privacy is not a commodity to us.
You have full access to view, amend and request deletion of your personal data. A simple process through our responsive privacy team via email.
Our automated security system operates around the clock to detect any suspicious activity and protect your account from unauthorised access.
Our privacy policy is designed to comply with applicable data protection legal requirements, giving you the assurance that your data is handled in accordance with established standards.
Our privacy team is ready to assist you in both Bahasa Melayu and English. There is no need to worry about language barriers when dealing with us.